WOODCRAFT UK  – TERMS AND CONDITIONS

Before placing an order with woodcraft

It is the customer’s responsibility to check with Local Planning Authorities that the building they require does not need Planning Approval first.

Placing An Order.

• When purchasing one of our products you are agreeing to all of our terms & conditions.
• Any optional service requested by the customer that has not been included in the quotation or order form will be subject to an additional charge to be paid for immediately on site.
• All prices are inclusive of V.A.T. unless otherwise stated.
• A full refund will be given if we cannot fulfill your order and there will be no compensation entitlement for any inconvenience that may have been caused for the cancellation of the order.
• All sizes are approximate and the customer is required to check the order placed and state if there are any access problems to their property that may make it difficult to deliver the product.

Delivery

• As the customer has already stated and signed on the order form that there are no access problems and there are, then the product may need to be returned to workshop to be re-designed, if this happens the customer will have to pay the charges for reconstruction and re-delivery.
• Delivery dates/time are estimates only, although we will make every effort to deliver when stated.
• If delivery is delayed we will not be liable for any loss of cost incurred by the customer.
• It is the responsibility of the customer to inform the office prior to delivery if they have any concerns regarding access to their property. The customer must make sure there is adequate and clear access to the property.
• The customer will be charged for any redelivery if delivery cannot be made due to restricted areas.
• All deliveries must be signed for by the customer or someone authorised to sign on customer’s behalf.
• The customer is responsible for any parking charges that may be incurred by our vehicles accessing their property and that our vehicle must be parked as near to their property as possible.

Installation

• It is the customer’s responsibility to cover any thoroughfare through threw house and remove any valuables if the product cannot be taken through any garden access. Woodcraft Uk. will not be responsible for any loss or damages caused whilst carrying products through the house.
• The customer is responsible to ensure the ground and site are suitable for the building they have purchased.
• If the customer has not requested any base from woodcraft it is the customer’s responsibility to ensure that a suitable level base is in place prior to delivery or there will be a recharge for delivery if we need to redeliver.
• The customer is responsible to ensure there are no obstructions on site that may prevent our installers to complete the installation. If the installation cannot be completed then the customer will be liable for a re-installation charge. If a customer requests Woodcraft Employees to do any work (i.e. taking down fences or gates to access the property they must have consent from Head Office and a charge will be required to be paid for immediately on site.
• There may be minor adjustments when assembling, this is not a fault and can occur because of the natural properties of timber.
• Once installation is completed a signature is required from the customer.

Guarantee

• From the date of purchase, all our products are guaranteed for 12 months but failure of any conditions stated will invalidate the guarantee.
• As with all-natural timber products, if any knot holes, colour difference, splits, twisting or warping cannot be guaranteed against.
• Due to the building settling and timber windows and doors may move after time and we will not be liable for any readjustments required.
• We will not be liable for any water damage caused to buildings or contents as we cannot guarantee our buildings are 100% watertight.
• Any stain or paintwork will eventually fade due to the environment it is the customer’s responsibility to re-apply these as soon as possible or at least 3 months after delivery.
• Mineral felt will only be guaranteed for 12 months as long as it has not been altered by the customer.
• Photographic evidence will be required prior to a site visit to identify faults.
• There will be a charge for a site visit for faults stated and if it is agreed that the problem has been caused by our service of installation/product we will refund charge and it will be at our discretion to repair, refund, or replace the product. Any repairs made by the customer or third party will invalidate the guarantee.

Cancellations

• Orders taken by telephone/e-mail/text may be canceled within 7 days of placing order, this does not include bespoke or made to measure products specifically requested for customers own requirements.
• It is the Managements decision if cancellation can be made by the customer but all deposits will not be returned as work may have already commenced on the product.

• The Management reserve the right to change these terms and conditions at any time.
• Woodcraft Uk (N.E) Ltd. will not be held responsible for any failure to complete our obligations due to events beyond our control.
• K. Laws will apply to these terms & conditions and your statutory rights will be unaffected.